The unit covers requirements for the management of the administration of an ocean-going commercial vessel and its personnel and has applications in qualifications for Master (Unlimited), i.e. Diploma and Advanced Diploma of Transport&Distribution(Maritime Operations - Master Unlimited) and Chief Engineer, i.e. Advanced Diploma of Transport&Distribution(Marine Engineering Class 1) and Advanced Diploma of Transport&Distribution(Marine Engineering Class 2).

ELEMENT

PERFORMANCE CRITERIA

1

Develop plans for general and specific vessel operations

a

Goals and objectives of vessel operations are identified in accordance with company procedures operational orders, regulatory requirements and established marine management practice

b

Plans for general and specific vessel operations are drawn up

c

Correct procedures for emergency response on board a vessel are developed in accordance with company procedures operational orders, regulatory requirements and established marine management practice

d

Appropriate validation measures and standards are devised to monitor progress in operations against the plans

ELEMENT

PERFORMANCE CRITERIA

1

Develop plans for general and specific vessel operations

(continued)

e

Appropriate contingency plans are developed for any discrepancies or variations that may occur in the course of operations

f

Opportunities for improvement to services procedures and systems are identified and appropriate measures are taken to act on these opportunities as per company procedures and established marine management practice

g

Plans, goals, objectives and instructions for general and specific vessel operations and emergency and contingency procedures are distributed to relevant personnel as per company procedures and established marine management practice

2

Ensure legal requirements are fulfilled

a

Legal obligations under the Articles of Agreement are fulfilled

b

Laws and regulations pertaining to vessel operations and contingencies are implemented

c

Entries are made into the vessel's official log book as required

d

Appropriate arrangements are made for the preparation of a vessel for statutory survey and certification

e

The relevant code of conduct and industrial agreements are applied to vessel operations and management

f

Vessel's security procedures are consistent with the IMO International Ship and Port Facility Security Code (ISPS Code)

3

Develop and implement the ISM Code andthe vessel's safety management system

a

A safety management system (SMS) for the vessel is developed as per the International Safety Management (ISM) Code and company procedures

b

Safety procedures and related documentation required in an ISM Code safety management system are developed in collaboration with relevant vessel personnel

c

The structure and content of the vessel's ISM documentation meets the requirements of the ISM Code

d

SMS manuals and related documentation meeting ISM Code requirements are reproduced and disseminated to relevant personnel on board the vessel

e

Appropriate measures are taken to ensure all personnel on board the vessel are familiar with SMS documentation and apply SMS procedures relevant to their functions

ELEMENT

PERFORMANCE CRITERIA

3

Develop and implement the ISM Code andthe vessel's safety management system

(continued)

f

Appropriate arrangements are made for new personnel to be instructed in their role and responsibilities under the vessel's ISM Code safety management system

g

Correct procedures are followed to obtain a safety management certificate under the ISM Code in accordance with international and national regulatory requirements

4

Monitor and control vessel's physical resources

a

The vessel's inventory of plant, equipment and other physical resources is maintained in accordance with company procedures, vessel's survey requirements and established marine management practice

b

Reports of faulty, worn or damaged plant, equipment and resources are acted upon for repair or replacement in accordance with company procedures, vessel's survey and regulatory requirements and established marine management practice

c

Reports are prepared on the status of the vessel's physical resources and are submitted to relevant personnel within the company and regulatory as per company procedures, vessel's survey requirements and established practice

5

Analyse and compile operational and voyage data

a

Operational and voyage data is collected and compiled as per company practice, regulatory requirements and established marine management practice

b

A voyage report is prepared and validated as per company procedures, vessel's survey requirements and established marine management practice

c

Voyage report is submitted to designated personnel as per company procedures, vessel's survey requirements and established practice

6

Provide leadership to officers and crew

a

Provides support for officers and crew in their day-to-day work

b

Provides feedback to officers and crew on the achievements and performance

c

Treats officers and crew fairly, equitably and honestly in matters related to their day-to-day work

d

Resolves conflicts with and between officers and crew fairly, honestly and effectively using appropriate conflict resolution techniques

e

Takes appropriate action to prevent harassment and deals with it promptly, effectively and fairly should there be any indication that it may have occurred

f

Listens and acts on suggestions for work improvements made by officers and crew

ELEMENT

PERFORMANCE CRITERIA

6

Provide leadership to officers and crew

(continued)

g

Shares credit for achievements with officers and crew

h

Provides a good example of a responsible, fair, sympathetic, equitable and diligent member of the shipboard team

7

Allocate duties

a

Work requirements are identified and clarified

b

Plans for vessel operations are drawn up

c

Competencies of officers and crew are assessed and confirmed

d

Duties are assigned to officers and crew in accordance with their competency and capabilities

e

Officers and crew are advised of their rostered duties in accordance with company procedures

8

Maintain standards of work and behaviour on board a vessel

a

Performance standards for officers and crew are set in conjunction with officers and crew in accordance with company procedures

b

Performance standards are communicated effectively to the officers and crew

c

Staff are motivated to achieve to set standards of work performance using appropriate methods

d

Performance of the officers and crew is monitored as required using appropriate methods in accordance with company procedures

e

Outcomes of performance assessment are discussed with relevant officers and crew and agreement is reached on appropriate action to be taken where performance is found to be below the set standards

9

Resolve conflicts

a

Conflict situations are recognised and the issues involved are clarified with the personnel involved

b

Solutions to the conflicts are negotiated using appropriate mediation and conflict resolution techniques

10

Plan, organise and promote shipboard training and assessment

a

Competencies required for work are identified, attained and maintained

b

Competency deficiencies in personnel are identified and remedial action is initiated through counselling and training

c

Workplace trainer and assessor requirements are identified and appropriate staff are trained and assigned as required

ELEMENT

PERFORMANCE CRITERIA

10

Plan, organise and promote shipboard training and assessment

(continued)

d

Training opportunities are planned and organised for officers and crew as per identified needs and company policy

e

Shipboard drills are organised as per regulations and company procedures

f

Assessment of officers and/or crew during and after training activities and shipboard drills is carried out to confirm that required competencies and related knowledge have been demonstrated

g

Completions of all paperwork related to the conduct and outcomes of training, drills and assessment on board a vessel

11

Evaluate shipboard training and assessment

a

Officers and crew are debriefed after training, drill and assessment activities using appropriate methods

b

The efficacy of training, drill and assessment activities is evaluated based on feedback from participating officers and crew and other relevant evidence

c

Outcomes of evaluations of training and assessment are discussed with trainers and assessors and appropriate action is taken to make any required improvements

d

Reports on training and assessment evaluated and any resultant action are maintained and/or entered into the vessel's log as required

REQUIRED KNOWLEDGE

This describes the knowledge required for this unit.

1

Relevant maritime regulations

2

Relevant OH&S legislation and policies

3

Equal employment policies and regulations

4

ISM Code safety management system

5

Relevant industrial award requirements as they relate to shipboard personnel responsibilities, obligations and entitlements

6

General principles of integrated vessel and bridge management

7

Procedures for planning, implementing and monitoring goals and performance requirements for vessel operations and emergencies

8

Relevant OH&S and pollution control legislation, codes of practice, policies and procedures

9

Principles and content of the International Safety Management (ISM) Code

10

The aims, objectives, advantages and disadvantages of the ISM Code and associated vessel's safety management system

11

The relationship of the ISM Code with other IMO Conventions and Codes

12

General provisions for the development and monitoring of a vessel's safety management system

13

The typical structure of a vessel's ISM Code SMS documentation, including various forms of SMS manuals

14

Procedures for obtaining a Safety Management Certificate and undergoing subsequent audits to maintain it

15

Procedures for the collection, compiling, analysing and reporting on safety incidents and casualties on board a vessel, including the format and characteristics of a good safety incident report

16

Established marine resource management procedures and practice

17

Vessel's survey requirements

18

Methods of identifying problems in services to other departments or in procedures and systems

19

Techniques for evaluating and seeking alternatives for improvement of shipboard operational and emergency procedures and systems

20

Methods for the motivation of shipboard personnel

21

Principles of effective leadership and teamwork

22

Competency requirements for typical shipboard operations

23

Training and competency assessment techniques and options suitable for shipboard personnel

24

Techniques for the setting of performance standards and the evaluation of performance of shipboard personnel

25

Methods for evaluating the efficacy of shipboard training, drills and competency assessment

26

Maritime communication techniques, including barriers to effective communication and how to overcome them

27

Training Packages and competency standards relevant to shipboard personnel

28

Conflict resolution and mediation strategies and techniques

29

Regulatory requirements for shipboard drills

30

Human resource management problems and appropriate action and solutions

REQUIRED SKILLS

This describes the basic skills required for this unit.

1

Communicate effectively both verbally and in writing

2

Recognise and interpret non-verbal communication

3

Interpret and apply labour-related international maritime conventions and recommendations and national legislation

4

Use management skills effectively

5

Plan, implement and monitor goals and performance requirements for vessel operations and for emergencies

6

Conduct management meetings

7

Demonstrate effective leadership of officers and crew

8

Establish and develop dynamic groups and teams on board a vessel

9

Motivate shipboard personnel

10

Investigate and arbitrate shipboard conflicts

11

Promote correct safety management on board vessels

12

Maintain a vessel's security

13

Follow the correct procedures for obtaining a Safety Management Certificate

14

Coordinate an audit to maintain a Safety Management Certificate

15

Plan, implement and monitor OH&S procedures and practices

16

Plan, organise and promote shipboard training programs

17

Organise training evaluation processes

18

Analyse and compile operational and voyage data and prepare reports

19

Investigate, analyse and compile casualty data and prepare related reports

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, , the Range Statement and the Assessment Guidelines for this Training Package.

1

Critical aspects of evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to:

a

Develop and implement plans for general and specific vessel operations

b

Develop and implement the vessel's ISM Code safety management system

c

Monitor and control vessel's physical resources

d

Analyse and compile voyage data

e

Develop and implement a human resource management plan for a vessel

f

Allocate duties to officers and crew

g

Set and monitor human resource performance and competency requirements for vessel operations

h

Motivate shipboard personnel

i

Identify and resolve shipboard conflicts

j

Organise and evaluate training, drills and assessment activities

k

Identify typical human resource management problems and take appropriate action

l

Communicate effectively with others as part of human resource management

2

Evidence required for demonstration of consistent performance

a

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

b

Consistently applies underpinning knowledge and skills when:

1

developing and implementing plans for vessel operations

2

developing and implementing the vessel's safety management system

3

monitoring and controlling vessel expenditure

4

monitoring and controlling vessel's physical resources

5

analysing and compiling operational and voyage data

6

carrying out human resource management functions on board a vessel

7

identifying and evaluating human resource management problems and determining appropriate courses of action

8

identifying and implementing improvements to human resource management plans, policies and procedures

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

2

Evidence required for demonstration of consistent performance

(continued)

9

applying equal employment and safety requirements when developing and implementing human resource management plans

10

resolving shipboard conflicts

11

assessing performance of shipboard personnel

12

evaluating efficacy of training, drills and assessment activities

c

Shows evidence of application of relevant workplace procedures, including:

1

relevant maritime regulations

2

ISM Code and associated vessel's safety management system and procedures

3

equal employment and OH&S regulations policies and procedures

4

issue resolution procedures

5

job procedures and work instructions

6

relevant manufacturer's guidelines relating to the use of machinery, including instructions on equipment capability and limitations

7

shipboard training, drill and assessment procedures

d

Action is taken promptly to report and/or rectify management problems in accordance with established procedures

e

Work is completed systematically with required attention to detail

f

Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions between crew and others

3

Context of assessment

a

Assessment of competency must comply with the assessment requirements of the relevant maritime regulations

b

Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation:

1

As a minimum, assessment of knowledge must be conducted through appropriate written/oral examinations, and

2

Appropriate practical assessment must occur:

i

at the registered training organisation; and/or

ii

on an appropriate working or training vessel

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

4Specific resources required for assessment

Access is required to opportunities to:

a

participate in a range of role plays, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to effectively manage the administration of an ocean-going vessel and its personnel; and/or

b

assist in managing the administration of an operational ocean-going commercial vessel and its personnel

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

VARIABLE

SCOPE

1. GENERAL CONTEXT

a.

Work must be carried out:

1

in compliance with relevant maritime regulations

b.

Work is performed:

1

relatively independently under broad operational requirements, with accountability and responsibility for self and others in achieving the prescribed outcomes

c.

Work involves:

1

the application of a significant range management principles across a wide and often unpredictable variety of operational contexts. Contribution to the development and implementation of a broad operations and resources management plan and an ISM Code safety management system consistent with regulatory requirements and the operational needs of the vessel is required. Accountability and responsibility for self and others in achieving the outcomes is involved

d.

Work requires:

1

significant judgement in planning, management and leadership functions related to operational, financial, resource and safety management. This includes management and control of personnel, finances and physical resources, analysis of situations and related decision making

2. WORKSITE ENVIRONMENT

a

Vessel may include:

1

any Australian or international commercial vessel of 500gross tonnage or more (i.e. for Masters), or 3,000kW propulsion power (i.e. for engineers)

b

Shipboard administration and management may include:

1

developing and monitoring plans for general and specific operations on board the vessel

2

establishing and monitoring performance standards for vessel operations

3

developing and monitoring the implementation of the vessel's ISM Code safety management system

4

investigating and reporting upon safety incidents and emergencies

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

VARIABLE

SCOPE

b

Shipboard administration and management may include:

(continued)

5

developing and implementing vessel's emergency procedures and contingency plans

6

developing and implementing procedures for the monitoring and control of expenditure

7

developing and implementing procedures for the monitoring and control of plant, equipment and physical resources

8

collecting and compiling voyage data and preparing voyage reports

c

Vessel's operations may include:

1

navigation

2

cargo handling and care

3

berthing and deberthing

4

mooring operations

5

slipping operations

6

engine room operations and maintenance

7

bridge operations

8

radio operations

9

personnel training

10

safety/emergency drills

11

deck operations and maintenance

12

emergency and damage control operations

13

pollution control operations

14

catering operations

15

passenger service operations

d

Laws and regulations pertaining to vessel's operations and contingencies may relate to:

1

safety (Australian regulations and IMO conventions)

2

marine pollution (Australian laws and IMO conventions)

3

immigration

4

quarantine

5

security and anti-terrorism

6

stowaways and refugees

8

wrecks, salvage and towage

9

deaths and disappearances

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

VARIABLE

SCOPE

d

Laws and regulations pertaining to vessel's operations and contingencies may relate to:

(continued)

10

agency

11

drugs

12

smuggling and piracy

e

Legal issues relevant to a master's or chief engineer's responsibility may include:

1

functions and responsibilities of the vessel owner and charterer in various types of charters

2

vessel owner's obligation of reasonable dispatch

3

lay time, demurrage and dispatch

4

functions of a bill of lading

5

characteristics of a contract of carriage

6

international conventions relating to liability of a sea carrier

7

salvage and towage contracts

8

tort liability

9

legal principles of pilotage

10

admiralty jurisdiction

11

insurance arrangements

12

vessel registration requirements

13

investigations and courts of marine inquiry

f

Vessel's physical resources may include:

1

engine room propulsion plant and equipment and related auxiliary systems

2

tools and maintenance equipment

3

vessel's structures and fittings

4

bridge equipment and resources

5

vessel's deck equipment, fittings and related systems

6

navigation charts, marine publications, manufacturer's manuals and other reference documentation

7

radio equipment and facilities

8

catering equipment and facilities

9

accommodation equipment and facilities

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

VARIABLE

SCOPE

g

Human resource management responsibilities may include:

1

development of human resource management plans for the vessel

2

establishment of performance standards for vessel operations

3

establishment of competency standards for officers and crew on board a vessel

4

evaluation of competency of officers and crew and the initiation of appropriate action to maintain competency

5

allocation of duties to officers and crew

6

motivation of shipboard personnel

7

monitoring of performance of officers and crew

8

organisation of required training, shipboard drills and assessment

9

investigation and arbitration of shipboard conflicts

10

implementation of equal employment policies

h

Training may include:

1

on-board group training activities

2

on-board individual instruction

3

shore-based training for shipboard personnel

4

distance learning for shipboard personnel

5

shipboard drills required by regulations or company policies

i

Documentation and recordsmay include:

1

safety management system plans, procedures, checklists and instructions

2

operational orders

3

IMO STCW Convention and Code

4

AMSA Marine Orders

5

vessel's log

6

company's management procedures

7

vessel's general and specific operational and contingency plans

8

vessel's emergency procedures

9

vessel's plant and equipment inventory

10

vessel's survey requirements

11

voyage reporting procedures

12

company human resource procedures and policies

13

relevant Australian Training Packages and competency standards

(continued)

TDMML407A MANAGE ADMINISTRATION OF THE VESSEL AND ITS PERSONNEL

VARIABLE

SCOPE

i

Documentation and recordsmay include:

14

industrial award requirements

15

Australian Merchant Navy Code of Conduct

16

company human resource procedures and policies

17

relevant Australian Training Packages and competency standards

18

equal employment policies and regulations

19

relevant International Labour Conventions and measures

20

instructions of relevant maritime authorities

j

Applicable legislation, regulations and codes may include:

1

relevant sections of IMO STCW 95 Convention and Code

2

relevant sections of AMSA Marine Orders

3

ISM Code safety management system

4

SOLAS Convention

5

MARPOL Convention

6

relevant international, Commonwealth, State and Territory OH&S legislation

7

Australian equal employment legislation and related policies

8

relevant International Labour Conventions and measures

Licensing/legislative requirements

The unit is consistent with the relevant maritime requirements for the management of the administration of an ocean-going commercial vessel and its personnel. This includes applicable sections of STCW 95 and AMSA certification and regulatory requirements under Marine Orders Part 3, Seagoing Qualifications, Issue 6.